Why the heck do American companies do this? I despise dealing with people that work from a script, and only that script, and can't do anything along the lines of TRUE, HONEST customer service.

This is not a case of "hiring foreigners to do the job Americans don't want to do". It's CSR work, which plenty of people are willing to do. I will avoid any company that has their CSR's in India, if at all possible.

Exporting customer service, and scripting it for God's sake, it's just stupid!! I guess because international business is so less complicated these days, that a boycott doesn't carry the weight it once did. So it's easier to screw the customer, and go "oh well" when they cancel, or vow to never do service again with that company.

Unbelievable.

Root story:

Booked a trip via Travelocity, with a flight departing vegas and heading home at 7 pm. Get the email confirmation and bam, the flight info has 1 am flight. The refund of my money back to my credit card will now take 30 days, per travelocity, and there is no renewing the vacation time (my wife's). So no vacation for my family this year.

Lies told by Travelocity:

- Please wait on hold for 2 minutes (took 15) x 5
- Please wait on hold for 10 minutes (took an hour) x 2
- It's not Travelocity's fault that the flight booking was incorrect
- It's not Travelocity's fault that we can't refund your money sooner.

The worst part is, I don't believe the money will ever come back. A check at RipOffReport.com shows similar stories, and people have never gotten their money back. I wish I would've checked that first! Apparently travelocity has a no refunds policy, that credit card companies tolerate. This whole thing puts a major damper on small business websites. How can you trust buying via credit card on the net, after an experience like that?