I just typed the whole message and my computer crashed... Here let's try this again ..

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The product is called "Syndix" comes from the greek word "Syndeo" which means Connected, and that's a good description of how this works. It's a skeleton framework that allows you to setup departments in a company and give access to particular individuals to modules that I provide, or don't (I write custom modules all the time). Configuration consists of setting up access levels, groups, and applying modules to certain access groups. It also has a firewall config so you can setup access lists. Due to the nature of it being an online application you can set who you want and do not want accessing the system. (or at least trying to). Some of the modules I have right now are trouble ticketing systems, knowledge bases, file libraries, inventory databases that cater to whatever you need to track.

For instance, the daily report module I have is used in a couple of network operation centers tracking daily events, circuit outages, and generates reports based off what you put in..

I also have my foot in the door in a couple of hotel chains tracking preventative maintenance on guest rooms, and such. The beauty of it is, I wrote it so that it could be used on a handheld PDA, like an iPAQ. So techs can walk around and do these checklists on a handheld device.

Also, I've written a few custom modules for security incident reporting, and just different custom things people need to track. The idea behind this app was to support everything that their current multi-million dollar applications don't do. There's always something else people need to track, and my app just fills the gaps .. and the best selling points I have so far is..

No IT staff needed to support, that's all in my support costs.
No hardware needed.. All you need is an internet connection. And I made my graphics so small that even on dialup it works just fine.

So that's kinda an overview of what my product does, I hope that makes sense because I'm still trying to figure out a way to say "This tracks anything you need" heh..