Hi everybody!

We hired a trucking company to make a delivery to one of our client. The trucker signed a contract before the delivery mentioning that he was liable in case something happen during the shipment. When they open the crate at the client's place, the item was broken in two. The trucker signed on the delivery receipt that the item was broken at the delivery.

Apparently, since that the trucker seems to try to avoid our company on the phone, he doesn't want to give us a receipt and hang up on us each time we have him on the phone. Of course, as we want to keep a good image, we told to the client that we take care of everything. Is there anyway to have the insurance of the trucker or the trucker himself pay for the replacement of the item?

Please let me know what we can do as it is the first time we are facing such an issue. Look forward to your reply