Hi,

We have a problem with deadlines every year roughly between June and September; dont ask me why but when the good weather comes people start buying windows like maniacs Our approach has been giving a 15 to 20 business days deadline but we can only deliver the product within 30 sometimes 35 business days.

My concern is that these 1st time buyers may get a wrong impression about us since its hard for us to hire 2 or 3 new employees just for these months; we have a hiring policy where when we hire someone we will not get rid of that person soon (unless that person cant really fit in this type of industry obviously). Remember if we give people the real deadline (30 to 35 business days) kinda likely other companies will give the 15 to 20 days deadline and we loose that sale.

Right now we are phone calling people telling them their product is still in manufacturing so they will have to expect a few extra days; this is smoothing a little bit their anger if ya know what i mean, even tho id like to know if anyone out there has an idea to smooth this even more.

Thanks in advance for your help.