thanks!...i was hoping for some practical plot to work on.........
i kind of see what you mean, i try to listen to the customers ...we come here because------or one longtime customer who said it seemed like a greenoak kind of day.....but its kind of hard to see yourself as others see you...and you might not hear the bad comments....they just dont return....seems like a lot of guesswork...so normal!!!!!
im taking it that if i figure out some of the good things we do then do more of them to reinforce the idea.......or maybe apply the idea to alll the marketing things....like we still arent dusted perfecly but come see the latest truckload...including 50 cent fruitjars and a beautiful walnut victorian desk at only 1500$...

the thing i hear most is about the big variety , the big inventory,and mainly the fun of being suprised by something we got in, and the good values...
good points on reputation....it really does matter what their perception is.. you cant really fool people...imho

so maybe this isnt something to really manipulate....but rather just try and stick to our roots????