We have recently contacted Powergen to get an electricity supply to some new offices. A process that I had imagined would be quite straight forward. After repeatedly contacting their new business department through an automated telephone system for ‘my convenience’ I eventually arranged for someone to attend the office to refit the fuse which they had no record of removing (they were the previous supplier).

As promised they visited the office on the day they were supposed to. However, they posted a card to advise that they could not access the office. The time of arrival on the card stated 9.50PM. Are these people for real?

After leaving further messages on their busy phone system I eventually spoke to an advisor. They could not send anyone out for several days even though I believed that they were at fault. Our moving in deadline was rapidly approaching.

The day after they were supposed to fit the fuse I again contacted their office to find out if the work had been done. The advisor informed me that they could not tell as there is a 7 day delay from work being undertaken and the systems being updated.

Fortunately our offices have a caretaker service which enabled me to find out that the fuse had indeed been fitted.

If we all conducted our business in this fashion, you would struggle to get anything done in the UK. That’s my rant done with. It is unlikely that I will remain with Powergen for long.