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why nobody buys from my site??


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Old 12-11-2006, 12:40 PM
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Default why nobody buys from my site??

I just started a website company at www.thesbeauty.com. I wholesale jewelry online at very low prices. I did a lot of professional work on this webiste. BUT, I have a huge problem --nobody buy it from my site.

Why?? My website is easy for customers to shop, my prices are very low. Why I have traffic on my site, but nobody buys it??

Anybody help??
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Old 12-11-2006, 12:45 PM
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I went to the site, added something to the cart and wanted to see what your shipping rates are. It appears that I would have to provide a bunch of personal information just to get a shipping cost.

Online retailers discovered long ago that customers don't like this and it costs them business. Maybe whomever designed your checkout system doesn't know it yet.

Try going to Amazon, Newegg, or Tiger Direct and see how easy it is to calculate shipping just by giving your ZIP code. I hope that helps.

By the way, the site looks nice and the prices seem reasonable
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Old 12-11-2006, 12:49 PM
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Thank you for your great imput! I will think about how to fix the "log in" part.

Thank you again!
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Old 12-11-2006, 12:53 PM
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theres a few things

$50 minimum (who is going to buy $50 dollars worth of costume jewerly online in one shot?) most people dont even own $50 dollars worth of costume jewerly.

You should get an english writer

which keyterms do you show up under I didnt see you anywhere? Where are you visitors coming from?
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Old 12-11-2006, 12:57 PM
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Hi, there are a few possible shortcomings which could be hampering your sales. You need to rethink your marketing strategy first. You might be having a lot of traffic but is it the right kind of traffic??Is your marketing strategy reaching out to the right kind of customers??? Namely those people who actually buy jewellery?? You need to reach the right clientele by using a judicious mix of online and offline marketing which effectively reaches the prospective customer
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Old 12-11-2006, 01:01 PM
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Do you have any traffic analytics for your website? That is anyway to determine how users are browsing? Google offers an excellent (based on cost and features) analytics solution called Google Analytics, the installation is fairly easy and gives you a tremendous amount of insight into your visitors behavior.
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Old 12-11-2006, 01:04 PM
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I have a few thoughts on this.

First of all, your opening paragraph starts off by telling your customers not to buy from you. There is no reason they should buy from you (other than "phenominally low prices" - A claim you haven't proven.) The headline and the first paragraph is the most valueable "Real Estate" you have to sell your customer, and right now your site is completely wasting it.

Why should they buy from you? Are your prices lower than anyone else's? Your shipping faster than anyone else? Your products better than anyone else's? Are they all hand made?

If you don't have a unique selling point, a reason they should buy from you and not anyone else on the Top 10 of a Google search, I'd recommend you develop one.

Aside from that, your first line and your first paragraph need to capture the reader's attention and make him want to keep browsing. You really have about 3 seconds before he either clicks the little "X" in the upper right corner, or continues to browse your site.

So what should you say? Who's your target market? Since you're "wholesale," you're probably not targeting lovers buying jewelry for their partners. Who is most likely to buy your product? Small private stores? Ebayers looking for inventory? Large warehouses stocking up on product?

Tailor your site - and especially the first paragraph to whoever you're marketing to. If you're marketing to small private stores, maybe you'll emphasize fast shipping to the store. If you're marketing to Ebayers, you might offer Drop-Shipping and ease of processing. Large warehouses might look for be looking for reliability to replenish their stock.

Here's a quick example, tailored to fast shipping:

"If you're looking for Jewelry that will zip off your store shelf faster than bottled water in the Nevada desert, and for it to be at your doorstep before Thursday, September 14th, you've come to the right place.

Here's how it works ... (Insert description of how you will get your product to them the fastest. How it's completely trackable. What carrier you'll use, and the shipping lady's name. How you gaurentee your shipping - And how they'll get their money back if it isn't there when you say it will. etc)"

You see where I'm going with this?

Price right now seems to be your site's only selling point. Generally price isn't a good selling point. But if you insist on using price, you have to back it up. Everyone and their grandmothers say they have the lowest price. Show screenshots of competitor's websites. (Take it down if they ask.) Comparison photos to retail price tags. (It doesn't matter if it doesn't really relate.) Don't just say you have phenomenal prices - back it up.

Couple other points ...

1) Track your traffic - Where's it comming from? Where to the leave? Do they see your front page and click out, or do they really try to find the shipping price and leave in frustration, as Streetracer suggested? Don't guess, track.

2) Do you have a marketing strategy? How are you getting traffic? How do you keep traffic from returning? Are you building a list? Are you contacting the accounts you have? (I suggest Dan Kennedy's "No BS Direct Marketing for Non-Direct Marketing Businesses" book for a premier on marketing.)

3) Best-Sellers shouldn't be "Y004-0856" - That doesn't mean anything to your viewers. Include a picture, maybe a description.
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Old 12-11-2006, 01:06 PM
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hi, everyone:

Thank you very much for your wonderful, wonderful feedback.

Especially Derekp, you gave me a very detailed comment, right to the point. Wonderful! Thank you!!
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Old 12-11-2006, 05:24 PM
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You have to get rid of the $50 minimum.

Your customers are shopping for something specific
that they want...

They are NOT shopping for 7 things that add up to
$50. As soon as someone sees that minimum order
and looks at the prices of the items on the home
page, they say to themselves, "This will take forever"
and they're off to the next website.

Raise your prices if you want to, but don't set that
minimum...
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